Bill Shorten (Maribyrnong, Australian Labor Party, Assistant Treasurer) Share this | Hansard source

As much as they may shout my answer down, we know that their industrial relations policy is dial a friend: ring Qantas and find out what to do.

Of course the reason why travellers in this country need information about their insurance is that Qantas could not manage their employee relations and so in turn chose to damage the economy. An otherwise smart company full of professionals could not do the day job which they are paid to do, which is to encourage their employees on a process of change. Because Qantas could not do their day job properly, travellers now need to find out what their rights are. I have spoken with the Insurance Council of Australia.

Opposition members interjecting—

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