Bill Shorten (Maribyrnong, Australian Labor Party, Assistant Treasurer) Share this | Hansard source

I have spoken with the Insurance Council of Australia. First of all, they say that travellers inconvenienced should check with Qantas first to see what Qantas will say to them. They tell me that industrial action is normally a predictable event, so sometimes insurance companies will not pay the cost of a lost ticket. The emphasis there is on 'normally a predictable event'. The insurance industry has said that this shutdown was unpredictable. Because of that, insurers, I have been told, not universally—

Opposition members interjecting—

If the opposition don't think it was unpredictable, they need to explain their actions.

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