Justine Elliot (Richmond, Australian Labor Party) Share this | Hansard source

asked the Minister representing the Minister for Human Services, in writing, on 24 September 2014:

In respect of a statement by the Minister's department on 18 September 2014 claiming that Telstra staff will be taking up to 200 jobs in Centrelink and Medicare call centres, (a) what guarantees will be provided that current pay rates and working conditions will not be diminished for those call centre staff retaining employment, (b) will Telstra be able to (i) use third party call centre operators as it does with its own call centre network, and (ii) relocate offshore the call centre work that it will undertake on the behalf of Centrelink and Medicare, (c) what actions will be undertaken by the Minister's department and Telstra to guarantee the security of personal and medical information currently held by Centrelink and Medicare in the event that call centre services are transferred to Telstra, and (d) what restrictions will be implemented to ensure that the personal and confidential records of Centrelink and Medicare clients will be protected to mitigate against potential fraud.

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