Malcolm Turnbull (Wentworth, Liberal Party, Prime Minister) Share this | Hansard source

delivered more efficiently.

The goal, as with all of our digital transformation measures in the whole digital transformation agenda, is not to cut costs, although we believe that a customer focused approach which ensures that citizens can engage with government—not just with Medicare but with every aspect of government—more readily, more simply and more conveniently will inevitably not simply result in a much better quality of service and level of engagement from customers. It will also in due course result in cost savings not least on the side of business and the consumer. After all, the complexity of dealing with government and Medicare imposes real costs on businesses and families. So, really, the Leader of the Opposition is going to have to do better than this. He knows we are committed to Medicare and, by the way, we are committed to the 21st century. He plainly is not.

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