Alan Tudge (Aston, Liberal Party, Minister for Human Services) Share this | Hansard source

Thank you, Mr Speaker. Mrs Foley was sent a letter and she engaged with Centrelink, and her case was actually referred for manual processing. That is when a Centrelink officer takes full control of her case and manually engages with her. This is the process which has been occurring since 1990 and it is also the process which the member for Barton says they would revert back to if they were going back to government. Unfortunately, this Centrelink official did make an error. The Centrelink official who was on the telephone to Mrs Foley and who was entering the information into the computer system made two errors: the Centrelink official put in the correct income information and she also put in information about her income into the wrong time period. Unfortunately, that error occurs and unfortunately human errors do occur from time to time. I point out that the Labor Party's main critique—

Honourable members interjecting—

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