Sussan Ley (Farrer, Liberal Party) Share this | Hansard source

Yes, it is, but there are always ways that we can improve the rollout experience in regional Australia, west of the Great Dividing Range. Technology being what it is, there will always be issues in delivering top-end broadband.

Ironically, one of the biggest barriers curbing the rollout experience is actually communication. Some customers—not all—can experience a delay in being connected. Communication with the home or business owner between the NBN and the retail service provider is often not as good as it should be. If a community is getting fixed wireless or satellite instead of fixed line broadband, that community rightly has an expectation that NBN Co will fully communicate and discuss its planning with the local government authority or council. If a customer is not getting the speed they expected, does it really take that much for the NBN or telco to explain why this might be occurring and try, as any decent service provider should, to fix the problem? These are small issues at a corporate level, but I can assure everyone that, as end users, we are looking forward to the end experience. That communication makes all the difference.

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