Andrew Wilkie (Denison, Independent) Share this | Hansard source

My question is to the Minister for Human Services. Minister, Centrelink is one of the most prevalent complaints to my office. People tell me it is an impenetrable system where they call and can't get through or go to the office only to be told to call, or they try myGov which crashes or is not helpful. People often wait months for the application to be processed, documents go missing or their application stalls and they are not told. Minister, we're talking about the disabled, sick, unemployed and homeless, as well as the aged, carers, families and students—vulnerable people. Clearly, Centrelink is at breaking point, despite the very best efforts of the staff. When will you say, 'Enough is enough,' and fix it?

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