Michelle Rowland (Greenway, Australian Labor Party, Shadow Minister for Communications) Share this | Hansard source

My question is to the Minister representing the Minister for Communications. In December 2017 a constituent in my electorate of Greenway wrote to me expressing concerns about the internet speed she was receiving over her fibre-to-the node connection. It's an issue that I am sure many members of this place are familiar with. My constituent contacted her service provider and NBN Co, but did not receive any clarification as to why she is paying for a 25-megabits-per-second service but only receiving a 17-megabits-per-second service.

I raised this formally with the Minister for Communications, who in turn sought advice from NBN Co. I was subsequently advised in May this year that the copper connection to my constituent's premises could be impacted by coexistence arrangements. So I would like to ask the minister: could he please explain what the government's policy is when a coexistence period has expired and a copper connection is still not receiving a minimum speed of 25 megabits per second?

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