Michelle Rowland (Greenway, Australian Labor Party, Shadow Minister for Communications) Share this | Hansard source

I didn't really get an answer to my question from the minister. This is an issue that's been raised by a number of my constituents. He made reference to the minister. The response I have has actually come from the minister and, apart from other things, notes that the department has contacted NBN regarding the matters that have been raised and that the service of my constituent over the network might be impacted by coexistence arrangements. So my specific question is about what the policy is when the coexistence policy has expired and you've still got a copper connection not able to receive speeds of 25 megabits per second.

In the same vein, can the minister confirm whether or not NBN Co will accept and investigate speed faults when a consumer on the copper NBN is receiving speeds less than 25 megabits per second. Can the minister explain what steps NBN Co will take to deliver that minimum speed of 25 megabits per second if that specific copper line is found to be incapable of delivering that speed at the end of the coexistence period?

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