Michael Keenan (Stirling, Liberal Party, Minister Assisting the Prime Minister for Digital Transformation) Share this | Hansard source

I'm sure he's watching from his office as we speak. MyGov has 12 million accounts, and 3½ million of these have been created within the past two years. We're now approaching almost 300,000 logins on myGov on any single day. This is now one of the largest digital services that is offered anywhere in Australia. MyGov has now surpassed most of the major Australian banks in terms of the number of people that use it. We will continue to make improvements to that service to make sure that it provides access to efficient and quick digital services for the Australian people.

This is just one of the things we're doing in the world of digital transformation within the Prime Minister and Cabinet portfolio. We have been responsible for some wonderful innovations since we arrived in office. Anyone who uses the SmartGate systems, for example, would understand that we're using facial biometrics and other biometric identification to have seamless travel through our airports. I often point to that as a flagship program for the government, because it shows you what can be achieved by these advances in technology, making sure that passengers, who might have waited up to half an hour in a queue if the past, can now be processed through our major airports in as little as 15 seconds. We're doing it in a way that still means that our borders are kept secure. Another innovation that I'm very keen to point to is the use of virtual assistance at the Australian Taxation Office, and the Minister for Revenue and Financial Services is very familiar with this. That means they're available 24 hours a day, seven days a week for Australians who use services from the ATO, and 88 per cent of issues, where they've had interactions with people, have been resolved. This has reduced the inbound calls going to the ATO by 15 per cent, meaning that people who are calling in can now have a better chance of getting through. I'd happily go on, but in line with what I said in my opening remarks, I will yield to the minister for revenue.

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