Bill Shorten (Maribyrnong, Australian Labor Party, Minister for the National Disability Insurance Scheme) Share this | Hansard source

The reality is that the NDIS is a good idea, but under the coalition it was badly managed. One of the naive mistakes they made is that, whilst they paid out money to participants and service providers, they failed to do anything about the system into which they were paying it. We have 87 per cent of service providers who are unregistered. We have no way of knowing what they do when they put in their invoices.

We also have a scheme where they didn't set up proper monitoring of the payment system. As I explained recently to the House, to my shock and horror upon becoming Minister for the NDIS, I discovered that, under the previous government, when payment applications, or requests to be paid, were made, the agency—we've rectified this now—would only check 20. That's 20 out of hundreds of thousands of claims daily. I then found out in particular that, between 5 pm and 6.30 pm on any given day, nothing got checked. They literally decided to get the money out so quickly that if you made a claim between five and 6.30—

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