Santo Santoro (Queensland, Liberal Party, Minister for Ageing) Share this | Hansard source

Ninety-two per cent of providers who responded expressed satisfaction, four per cent indicated dissatisfaction and four per cent provided no response. Where dissatisfaction was noted, this may reflect attitudes about the outcome achieved rather than the process used. I heard an interjection: what about the percentage that was not satisfied? I think that is a reasonable question. That is the reason why the government undertook a review. The complaints commissioner in fact has—