Santo Santoro (Queensland, Liberal Party, Minister for Ageing) Share this | Hansard source

Many Australian families who have relatives in care within aged care facilities have written to me and made contact with me. In fact, a representative of a family placed a letter in the Courier-Mail this morning expressing great and sincere satisfaction with the way in which their relatives are being cared for within the aged care facilities of the state. Many families, including the families of the victims, have spoken to me, and they recognise that the vast majority of aged care facilities in this country provide the very best of care for their loved ones. So I can say to Senator McLucas that Australian families are overwhelmingly satisfied with the way that the people in aged care facilities are cared for, and they have let me know so.