Jan McLucas (Queensland, Australian Labor Party, Shadow Minister for Aged Care, Disabilities and Carers) Share this | Hansard source

My question is to the Minister for Ageing, Senator Santoro. Can the minister confirm that the family of a resident at Rosanna Views nursing home in Melbourne lodged complaints about the care of their father in 2005? Didn’t their father die shortly after the family took him from the facility to a hospital in 2005, suffering from dehydration and a dramatic deterioration in his condition? Can the minister confirm that the family attended a mediation session with the provider and agreed on a resolution for the complaints, only to have the provider renege on that agreement? Didn’t a resolution committee then uphold the family’s complaints and highlight significant failures by the provider in the treatment of their father? Can the minister explain how the Rosanna Views nursing home was granted the full three-year accreditation while these serious complaints were being investigated and resolved?