Stephen Conroy (Victoria, Australian Labor Party, Deputy Leader of the Government in the Senate) Share this | Hansard source

The government has already taken active steps to improve the level of consumer representation in the telco sector. Unlike the previous government, we actually care what consumers and their representatives think. Better representation and a stronger voice for consumers lead to better consumer outcomes. However, for many years the consumer voices have been somewhat fragmented. Earlier this year, after extensive consultation with the sector, we supported the establishment of a new national peak body to provide telecommunications consumers with a stronger, unified voice. This body, the Australian Communications Consumer Action Network, ACCAN, has already established its founding board and constitution. This is an important development for consumers, who, through this new group, will have a more powerful voice. They will be better represented in the establishment— (Time expired)