Mark Arbib (NSW, Australian Labor Party, Minister Assisting the Prime Minister for Government Service Delivery) Share this | Hansard source

I am unaware of the advice that the senator is talking about. She asked about the transition and what work is being done regarding the transition. There is no doubt that this is a large reform, but work is being undertaken to ensure a transition as seamless as possible. Already, 700,000 job seekers have been written to by providers ensuring that they understand the provisions of the changeover. They have already been written to. That has happened. Just this week, new providers under Job Services Australia are individually phoning their long-term unemployed inside the network to let them know about the new service and also to arrange personalised interviews. This did not happen in the old days. There was no personalised service. This is what is going on in Job Services Australia. (Time expired)