Senate debates

Thursday, 7 July 2011

Questions without Notice

Tiger Airways

2:27 pm

Photo of Nick SherryNick Sherry (Tasmania, Australian Labor Party, Minister Assisting the Minister for Tourism) Share this | Hansard source

I do understand that, in response to contact with the regulators, the company, Tiger Airways, did stop selling tickets. It offered to refund moneys to passengers for all flights up to and including 31 July—the date to which you refer—and offered its sincerest apologies to consumers. I am not aware and I have no advice as to what is on the website, but obviously, consistent with the need to provide a refund of moneys, Tiger Airways would need to ensure there is actually a channel for those moneys to be collected. Firstly, though not having read the website and having no notification in the brief before me, I am sure that the chairman of the ACCC as well as the state and territory consumer regulators will ensure that there is a channel for refund moneys owed to consumers to be promptly refunded. (Time expired)

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