Kim Carr (Victoria, Australian Labor Party, Minister for Human Services) Share this | Hansard source

Every day, one million Australians make contact with the Department of Human Services: one million. Every one of them is entitled to a response that is timely, accurate and genuinely helpful. This agreement will help government meet those obligations in the years ahead. For some, we have ensured free access to services that they need. We have targeted that support to families that are doing it tough, including people in regions and Indigenous Australians. But they are not the only beneficiaries of this deal. We will have a better system to manage the demand. We have made home delivery and self-service options more attractive. We will empower more people to speak to the department at a time of their choosing. All callers will see the benefit of these reforms, which will give real weight to the principle of service delivery reform.