Kim Carr (Victoria, Australian Labor Party, Minister for Human Services) Share this | Hansard source

(—) (): The government has made it very clear that we wish to encourage closer links with community services organisations, which of course we know regularly help people who are vulnerable in terms of their access to services. The department contacts parenting payment single recipients to explain their rights to ensure that people are prepared for the changes ahead of those changes being made and to ensure that they have access to streamlined applications for other payments. If people are in financial difficulty, depending on their circumstances, they will also be referred to financial information services officers, information about Centrepay and other financial literacy services that are available through the Department of Human Services. This will also include the provision of support through social workers and are assessed for their eligibility for the hardship advance crisis payments. The policy intent— (Time expired)