Michael Ronaldson (Victoria, Liberal Party, Minister for Veterans’ Affairs) Share this | Hansard source

Thank you very much, Mr President. As I was saying, more and more veterans and their families are choosing the telephone or the internet to deal with the DVA. Senator Farrell should be aware of that and, indeed, visits to our shopfronts are down 28 per cent, since 2009. The nature of this department is changing, because we have a new cohort of veterans—some 72,500 veterans—who have served overseas in the last 20 years. We are indeed reviewing the— (Time expired)