Mitch Fifield (Victoria, Liberal Party, Assistant Minister for Social Services) Share this | Hansard source

As part of the 1 July changes, we are asking providers to offer greater consumer information to help consumers navigate through the aged-care system. I think all colleagues would be aware that one of the most common complaints from consumers and their families is how difficult it is to navigate the aged-care system, and those who have any personal family experience would certainly be able to attest to that.

The government's My Aged Care gateway will help empower consumers with the information that they need to make the decisions that are right for them. The contact centre and website will provide information on aged care; it will provide support for consumers to find services in their local areas and it will also provide referrals to assessment services and service providers. Callers to the My Aged Care call centre will, I should emphasise, be able to talk to a real person, which is so important for older Australians.