Mitch Fifield (Victoria, Liberal Party, Assistant Minister for Social Services) Share this | Hansard source

I should add, in conclusion to the previous question, that the company has made a public commitment that no customer-facing services, such as retail workers and posties, will be affected as a result of the decision announced on 10 June.

In direct response to the Senator Madigan's first supplementary question: as a government business enterprise, these are the types of decisions that are managed by the board of Australia Post. It is important that we recognise that, as I said before, Australians are choosing to send fewer letters, placing the sustainability of the company under great pressure. Australia Post already has made a combined loss in its regulated letters business of more than $400 million over the last two financial years. This trend will continue to accelerate as letter volumes continue to fall by more than eight per cent each year. The fact is that Australians are making the active choice to send fewer letters.