Marise Payne (NSW, Liberal Party, Minister for Human Services) Share this | Hansard source

I do thank Senator Ruston for that question, which we did have an opportunity to canvass briefly in the estimates process. The government is considering a business case to replace the current system. We have made an enormous amount of progress with a suite of digital apps and with online services, but it is a difficult process and the current system no longer meets the expectations of customers.

If we had an appropriately modern ICT system that would definitely improve service delivery, it would remove the ongoing cost to taxpayers—