Rachel Siewert (WA, Australian Greens) Share this | Hansard source

I would like to add the name of Senator Cameron as a co-sponsor of this motion. I, and also on behalf of Senator Cameron, move:

That the Senate—

(a) notes that:

(i) in the 2014-15 financial year Centrelink had 62 691 complaints, an increase of 18.8 per cent on 2013-14,

(ii) the top complaint was difficulties with phone services, and

(iii) the Government has a clear policy of driving people to telephone and online services;

(b) recognises the mounting frustration of Australians who experience difficulties with Centrelink and the Department of Human Services, particularly using telephone services and the myGov website; and

(c) calls on the Government to address Centrelink's service delivery failures, including telephone wait times, and provide appropriate support to the millions of Australians who rely on Centrelink and the Department of Human Services.