Mitch Fifield (Victoria, Liberal Party, Manager of Government Business in the Senate) Share this | Hansard source

Thank you, Mr President. If a consumer has an issue with their NBN service, their first point of contact should be the retail service provider. The retail service provider, where they believe there's an issue with the NBN network, will then liaise with the National Broadband Network. That is actually the design of the scheme put in place by those opposite.