Mitch Fifield (Victoria, Liberal Party, Minister for Communications) Share this | Hansard source

Mr President, I wish to add to a previous answer. Senator Watt put a question to me about NBN complaints in the seat of Longman. Now I can advise colleagues that the Telecommunications Industry Ombudsman reported in '16-'17 that, across all forms of telecommunications—landline, mobile, pre-NBN internet and NBN internet—there were 28,000 complaints across all of Queensland in '16-'17 across all forms of telecommunications. Fifty-seven per cent of total complaints were about landlines and mobiles across Queensland; 42.5 per cent were about internet services. Only a proportion of those related to services provided over the NBN, and, of those services provided over the NBN, some would relate to retail issues and some to NBN issues. In Caboolture, there were 427 complaints across landline, mobile, pre-NBN and post-NBN internet, and the Telecommunications Industry Ombudsman does not further break those down according to those various categories.