Zed Seselja (ACT, Liberal Party, Assistant Minister for Treasury and Finance) Share this | Hansard source

Entry and search can only occur when the occupant of the premises has given consent for the authorised complaints officer or regulatory official to do so. Where entry is sought to a consumer's own home, the consumer's consent must be received before entry. Approved providers have an obligation under the Aged Care Act to cooperate and facilitate access to their premises for authorised complaints officers and regulatory officers of the commission, and failure to comply with responsibility can result in a sanction being imposed on an approved provider. Certain procedures must be followed if sanctions are to be imposed.