Anne Ruston (SA, Liberal Party, Minister for Families and Social Services) Share this | Hansard source

One of the things that we are currently in the process of doing is working through what is going to be the most streamlined and easiest way for us to make a determination about someone's preparation to exit the card if they're currently on it. Because, as you would understand, many of these situations are quite different to each other, we've actually taken a much more case-by-case approach on how this might be managed. I take your point. That's not the question you're asking. We will provide a guide that will outline what a normal, non-complicated process would be for the average person who would seek to come in and get the exemption. But we are also very mindful—and this is why we are particularly mindful about putting on determined time frames—that sometimes there is a level of complexity to get the information, and, because people are not able to provide the information, there is difficulty in accessing the information. Under a normal set of circumstances, the criteria and the process which the person needs to follow and the evidence that would be required for the exemption application would be clearly set out in the guidelines. Obviously, somebody will be there to help them through that. We also put on record that we understand that sometimes it's not a straightforward process, and, for those cases, we intend to put in a case-by-case process that could sit around more complicated cases.