Kristina Keneally (NSW, Australian Labor Party, Deputy Leader of the Opposition in the Senate) Share this | Hansard source

I note what the minister has just advised the chamber. However, this is a multibillion-dollar scheme that has been without a CEO, and some of the criticism of the governance arrangements include that there have not been enough people with a disability involved in the governance and implementation of this scheme to factor into decision-making and processes the lived experience of people with a disability. Hence the real-world examples of how this scheme is being rolled out are instructive to the community, who may not participate directly in the NDIS, to understand the challenges that people with a disability are facing in accessing services that allow them to live with a measure of independence and self-direction in the community. When a plan is reviewed, what is the usual process to advise the family or the client of the outcome? Is it usually done by letter, email, phone call or face-to-face meeting?