Rachel Siewert (WA, Australian Greens) Share this | Hansard source

It amplifies the concerns that I have and I think some of the stakeholders have that this level of detail is not known. How do we know how much help Services Australia will have to provide for an unknown number of people that are coming onboard, potentially, on 1 September? All of these forms haven't yet been fully tested. I took onboard what you said about talking to a range of cohorts and groups that will be using this process in the run-up to 1 July, but there's a two-step process here. As you've articulated previously, you fill in the form with what you've earned, and you have to look at a form—this is the second period where people may get caught up with mistakes. There's the transition period, which I want to come back to, and there's, effectively, a second transition period for people as they fill in a prefilled form. That's in a very short time frame around the whole process. We don't know how many people in September will transition a second time and we don't know, therefore, or we're not confident that Services Australia have the number of people onboard to help with that second transition on top of the first transition.