Rachel Siewert (WA, Australian Greens) Share this | Hansard source

I want to go to the period where people are filling in their prefilled forms. That is one of the areas that came in very substantially during the Senate inquiry, and I know you're aware of that, but you've just said you don't know at the beginning of September how many people will be transferring into this new form. An issue raised was if the form is wrong compared to what they've got on their payslip, or however they know what they've been paid, that's where we'll have some very serious concerns about whether people change what's in there, how they get help. One of the groups that provided advice to the inquiry—which we touched on in our additional comments to the committee inquiry—was saying they'll have a 'little pop-up' and there'll be a phone number you can ring, because people are going to be very nervous. The point is that there may be a lot of people on 1 September or a whole lot of people through September that are transitioning. And if you don't know how many people are transitioning in that period of time, how do you know how much support you need? In fact, how can we be convinced that the forms will be there and that you will have the pop-up and a phone line? I want to come back, in a minute, to the question of how people can access support services.