Anne Ruston (SA, Liberal Party, Minister for Families and Social Services) Share this | Hansard source

The government has made significant and extraordinary changes to the Services Australia delivery mechanism, including making sure the process is simplified. We've moved to digital processing so Australians can get their payments in a timely way, and also from the safety of their own homes. From 25 March 2020, Australians were able to register their intent to make a claim by logging onto their MyGov account, which means that they could register for financial support in a matter of just minutes. We appreciate the patience the Australian community has shown as we have put these systems into place. Services Australia have also introduced a streamlined jobseeker process claim form to allow people to make their claims in 20 questions. This is half the average amount of time for the somebody who is making a typical jobseeker claim. We are absolutely committed to supporting Australians who have needed our support through Services Australia through these unprecedented times.