Richard Colbeck (Tasmania, Liberal Party, Minister for Aged Care and Senior Australians) Share this | Hansard source

We'll have to get some advice for you specifically on that. I'm happy to come back to you with respect to that. But in the current circumstance I know where some people have decided they don't want to receive the services that they're attributed under the home care package, for example. My understanding is their package continued to accumulate, in that sense—so they're not receiving the services. Obviously, we would like them to continue to receive the services, because that's what they've been assessed to do. That's why we put in place the callback service through OPAN and some of the consumer peaks—so that we can call the receivers of the service, check their circumstances and see if they need any other services, but talk to them about continuing to receive the services that they have been assessed as requiring under their home care package, for example.