Linda Reynolds (WA, Liberal Party, Minister for Government Services) Share this | Hansard source

At every stage of the pandemic the Morrison government has adjusted to support Australians and ensure that services are delivered seamlessly, efficiently and as quickly as we can. Services Australia have mobilised more than 18,000 internal and external staff to ensure that calls and claims for the COVID-19 disaster payment are processed as quickly as possible. In some cases that has been as quick as being in the bank in 40 minutes.

What does this mobilisation look like? It includes over 600 new staff and over 250 APS surge staff from other departments and agencies. Over 4,000 agency staff who usually undertake other roles have been redeployed to this effort and over 13,000 staff from the customer service delivery group are prioritising the COVID-19 disaster payment at this time. I again thank them for their efforts and work in stepping up and supporting all Australians.