Anne Ruston (SA, Liberal Party, Minister for Families and Social Services) Share this | Hansard source

A number of enhancements will be available into the future to ensure that 1800RESPECT meets the diverse and complex needs of the people who rely on the service. New technology is one of the key things that are going to be built into the new platform, including additional options for users so that they can use text messages or video calls. Most importantly, there is a new mechanism which means that they can transfer between devices and platforms without needing to disconnect.

Follow-up on referrals, which we'll do when it is safe to do so, is also very important in ensuring that the needs that the person has sought to meet have been met in the appropriate way. The new service offering will also include supported referrals by counsellors to other appropriate supports within the broader service system. Importantly, we're acting on the advice from the sector to make sure that these technological enhancements support a tell-it-once model that minimises the need for users to continually repeat their story.