Katy Gallagher (ACT, Australian Labor Party, Minister for the Public Service) Share this | Hansard source

I will come back if there's anything further that I can add to this. When you introduce a system, it's always appropriate that you look at how that system is being implemented and that you ensure the data being used is appropriate and reflects the true picture—and it's not only star ratings; it's also, through the Aged Care Quality and Safety Commission, the ability to do other and further checks and to respond to any complaints that are made.

In aged care, some of the reasons around the threshold of the number of residents that might participate in that survey would be lower, potentially because of the nature of the care requirements of some of the residents. It is an important part of the star rating system, but nobody in aged care—and I've met a lot of providers and a lot of families over the years—would be wanting to see a system that didn't provide an accurate representation of the quality of care in those facilities. If there is any one you're worried about, we will be happy to follow up. (Time expired)