Katy Gallagher (ACT, Australian Labor Party, Minister for the Public Service) Share this | Hansard source

I thank Senator Ruston for the question. I think one of the main differences will be the restorative justice approach to complaints handling, bringing people together to resolve complaints. I think that would probably be the most significant one. I'll see if there's anything further that I can add. The complaints processes will be contained in the rules. It will be in the final tranche of the rules. I think that they are coming out in four blocks. I think the first block is out; the second block is almost out. I understand from discussions with the minister that the harder bits were coming out first so that more feedback on all of that could be done. So complaints handling and processes would be in the final tranche of the rules.