Nick Sherry (Tasmania, Australian Labor Party, Minister Assisting the Minister for Tourism) Share this | Hansard source

The Minister for Financial Services and Superannuation has provided the following answer to the honourable senator's question:

(1) (a): 2,546

(b): 2,481

(c): The Tribunal has received 1,737 complaints for the year to date (to 18 March 2011)

(2) (a):

(b):

(c):

(*Note: this includes complaints resolved in favour of the trustee)

(3) The first and second most common types of complaints are:

2008/09 – death benefit distribution disputes and payments disputes (delays, account balances, early release)

2009/10 – death benefit distribution disputes and payments disputes (delays, account balances, early release)

2010/11 (to date) – death benefit distribution disputes and payments disputes (delays, account balances, early release)

(4):