Mathias Cormann (WA, Liberal Party, Shadow Assistant Treasurer) Share this | Link to this | Hansard source

asked the Minister representing the Minister for Financial Services and Superannuation, upon notice, on 11 March 2011:

(1) How many complaints did the Superannuation Complaints Tribunal receive in each of the following financial years:

(a) 2008-09;

(b) 2009-10; and

(c) 2010-11 (to date).

(2) How many of these complaints were resolved:

(a) in favour of the complainant;

(b) by conciliation; and

(c) by determination of the Tribunal.

(3) What is the first and second most common cause for complaints.

(4) What is the average period of time between the filing of a complaint and its resolution.

Nick Sherry (Tasmania, Australian Labor Party, Minister Assisting the Minister for Tourism) Share this | Link to this | Hansard source

The Minister for Financial Services and Superannuation has provided the following answer to the honourable senator's question:

(1) (a): 2,546

(b): 2,481

(c): The Tribunal has received 1,737 complaints for the year to date (to 18 March 2011)

(2) (a):

(b):

(c):

(*Note: this includes complaints resolved in favour of the trustee)

(3) The first and second most common types of complaints are:

2008/09 – death benefit distribution disputes and payments disputes (delays, account balances, early release)

2009/10 – death benefit distribution disputes and payments disputes (delays, account balances, early release)

2010/11 (to date) – death benefit distribution disputes and payments disputes (delays, account balances, early release)

(4):