Rachel Siewert (WA, Australian Greens) Share this | Hansard source

In terms of this new system, there will be people at Centrelink and there will now be people on the Serco process. What arrangements are in place to make sure that they are thoroughly across this new system when people ring up? I appreciate that the providers will be available, but I strongly suspect that people are going to run into problems with payments and things like that, where they don't understand what's happening. Will there be specific lines people can ring around this new system?