Anne Ruston (SA, Liberal Party, Minister for Families and Social Services) Share this | Hansard source

I take on board everything you are saying. The process that we need to undertake post the implementation of this legislation, when we move to the point where we interface with Single Touch Payroll, is still in the stages of consultation. There's still a lot of work that we will be doing with the ATO, with Services Australia and with the people that we are consulting with more generally who will be impacted by this. Much of what we do, in terms of the interface with the recipients and Social Services, whether it is by phone or online or in person, and how that actually works, will continue to be informed by this consultative process that we are currently undertaking. What I am saying is that much of the issue that you're asking me to commit to right now is operational and will be informed over the coming months as this is developed with the tax office. But rest assured that we hear clearly that people require the support to be able to transition through and that we have made available within Services Australia, and will continue to make available, adequate resources to address the issues as they are raised through the consultation process, bearing in mind the information that's come from your inquiry.