Rachel Siewert (WA, Australian Greens) Share this | Hansard source

Thank you. I suppose that when I'm told to rest assured that Services Australia will be able to cope with this, I have to say that it's very difficult for me to rest assured on that, given the history that we've been going through with Centrelink, whether it be wait times, robodebt or the constant phone calls that we get in my office where we are constantly helping people negotiate and navigate the system. Hence my desire to make sure that we can get as much commitment as we can, through this process, that this will happen as smoothly as possible and that people will have instant access when they're nervously looking at a form; where, for example—this is off the top of my head—the employer says, 'I've paid them $1,500' and their pay slip says, 'No, we haven't; that's not what I've earned; I may have earned more or less. What do I do? I feel nervous because I've got all this other stuff happening in my head—the robodebt examples, the fact that I'm legally required to fill in this form properly—all those sorts of things.' People are going to be really nervous about it. We don't want this not to work.