Anne Ruston (SA, Liberal Party, Shadow Minister for Health and Aged Care) Share this | Hansard source

Thank you, Minister. You responded that, going forward, you'll only pay for the services you receive. In a technical respect this person did receive services, because, despite asking for them not to be provided, they were provided. What would be the mechanism in this situation going forward? The provider continued to attend the home of Mrs X, who was in hospital. What obligation is there on the service providers when they attend the premises? Clearly, she wasn't there for three months. According to the constituent that spoke to me, the services—cleaning and gardening—continued to be provided, despite the fact nobody needed to clean a house that nobody was living in. What are the obligations, and how does the complaints mechanism work? Clearly the commission was made aware of this particular issue, and it has advised that it's only possible to ask a provider to make changes. Under the new provisions that are contained here, what are the powers? The commission has said it can only ask them to make changes; it can't enforce those changes. What is in the bill that makes that enforceable?