Katy Gallagher (ACT, Australian Labor Party, Minister for the Public Service) Share this | Hansard source

I'm not aware of the case. I've heard what you've said. I think it is very difficult for me to go further into what could be done. I've told you that people will only pay for services provided. I acknowledge your response to that. I have told you that complainants will be required to have their complaint acknowledged and feedback provided within three days of receipt, which goes to some of your constituent's concerns around trying over a period of time to have this matter dealt with. If I can provide more information about whether or not the complaints commissioner can compel a provider to stop providing care, I will take further advice on that.