Anne Ruston (SA, Liberal Party, Shadow Minister for Health and Aged Care) Share this | Hansard source

Thank you very much, Minister. I want to put it on the record that we heard a significant amount of concern expressed around the lack of robust change that was being proposed, but as you rightly point out we are yet to see the rules in relation to this particular part of the bill. We will wait to see those and look forward to the scrutiny that we will be able to have over that, given that we have got the agreement of this place for scrutiny of the subordinated legislation. On that basis, I commend this amendment to the chamber.

I move the amendment, standing in my name, on sheet 3077:

(1) Clause 361, page 365 (after line 30), after subclause (1), insert:

(1A) Without limiting subsection (1), the rules must provide that if a complaint is made to the Complaints Commissioner about:

(a) the compliance of a registered provider or a responsible person or aged care worker of a registered provider with this Act; or

(b) a registered provider acting in a way that is incompatible with the Statement of Rights;

the Complaints Commissioner must, by the end of the period specified in the rules:

(c) deal with and resolve the complaint; and

(d) prepare a written statement (a complaint determination) setting out:

(i) what action (if any) the Complaints Commissioner took to deal with and resolve the complaint; and

(ii) what action (if any) should be taken by another person to deal with and resolve the complaint; and

(iii) information relating to the review or reconsideration of decisions made under the scheme; and

(e) give the person who made the complaint a copy of the complaint determination.